Hosted PBX Voice Mail Setup

1. Hit the button on your Cisco phone.
2. Enter PIN then the # key.(PIN provided by IdeaOne Telecom)
3. Listen to voice prompts – to set greeting hit 3.
4. To add a personal greeting such as “Hello you have reached Ben with IdeaOne, please leave your name and telephone number and I will return your call as soon as possible” you must press the 1 key. Follow prompts and record your greeting then hit the # key to play back the message.
5. To access your Voice Mail from another phone you can dial into IdeaOne’s system using the 701-551-6245. The system will ask you for your 10 digit telephone number and then your PIN. Follow voice prompts to retrieve mail.

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Hosted PBX 3-Way Conferencing Set-Up

1. First open up your CommPortal (either through https://portal.ideaone.net or with CommPortal Assistant). You will only need to use CommPortal if you plan on using a Speed Dial number. If not a Speed Dial number go to the next step.
2. If on an incoming call and you want to conference in a 3rd party follow these next steps.
3. Tell the customer that you will put them on “Hold” for a min while you conference the 3rd party in – First hit the soft key on your display labeled Conf.
4. Then after you hear the dial tone, dial the number you wish to conference in, (remember to hit 9 first if your system is requiring this for an outside line).
5. Now, you should hear the 3rd party answer the line and simply press the Conf soft key again and all 3 of you will now be in conference.

Note: You will be the originator of the 3 way call so if you hang up the headset you will terminate the other 2 parties.

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Hosted PBX Attended Call Transfer Set-Up

1. First open up your CommPortal (either through https://portal.ideaone.net enter your 10 digit phone number and password or use CommPortal Assistant).
2. When a customer calls in - answer the call and then press the xfer button.
3. After hearing dial tone dial the 3rd party number, wait until the party has answered the call and then press the xfer button again.
4. Now if you hang up the customer will be connected to the 3rd party, without you on the line.

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Hosted PBX Call Forwarding Set-Up

1. First open up your CommPortal (either through https://portal.ideaone.net enter your 10 digit phone number and password or use CommPortal Assistant).
2. Then click on the Call Manager tab up on the top of the box.
3. Next open up the Forwarding tab.
4. Then click on the Forward Calls Immediately check box.
5. Then enter the number you want to call forward to and finally the click the Apply button.
6. To reverse return to the Call Manager tab and click on Forwarding and just uncheck the Forward Calls Immediately button.

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Hosted PBX Call Hold Use

1. When on a call and you need to place the caller on Hold just simply hit the Hold button shown below (hand).

2. To reconnect the call simply hit the flashing line button on the right hand side of the display.

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Hosted PBX Find Me Follow Me Set-Up

1. First open up your CommPortal (either through https://portal.ideaone.net enter your 10 digit phone number and password or use CommPortal Assistant).
2. Then click on the Call Manager tab up on the top of the box, or on your Dashboard page in the lower right hand box it will say Follow Me.
3. Next open up the Follow Me tab.
4. First click in the box next to the statement that reads “Forward calls you receive to one or more alternate destinations. This service is currently INACTIVE. Once you have done this the service type will read ACTIVE.
5. Then under the Settings window you have 3 choices 1) a check box to ask callers to record their names before attempting to call you. 2) is ring multiple phones simultaneously 3) ring sequentially in the same order as the list you will create. Check the appropriate boxes to suit your needs.
6. Next click on the Add Rule button on the lower left side of the window. In the pop-up window under Telephone Number enter the number you wish to add to the Find Me Follow Me rule. Make sure to look below and click on the days and times you want this rule to operate.
   Click on the OK button.
7. Finally click on the Settings tab up top. Then on Preferences, near the bottom of this window you will see Voicemail Preferences, change the number to a small number of seconds like 5-7 seconds this will allow the Find Me Follow Me option to ring your main number for however many seconds you chose then move on the other numbers you have designated in the prior steps. Note: Make sure to hit the Apply button when done!
8. To undo the Find Me Follow Me option just simply go to the Follow Me tab either through the Call Manager tab or on you Dashboard view and uncheck the box that will return the system to INACTIVE.

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Hosted PBX Last Number Redial Use

1. First open up your CommPortal (either through https://portal.ideaone.net enter your 10 digit phone number and password or use CommPortal Assistant).
2. Through the CommPortal you will need to go to the Settings tab up top. Then click on the Phone tab and then Configure your Phone.
3. A picture of your Cisco SPA504G will appear on your screen, hold your mouse pointer over the buttons on the phone and your will notice that the button will have a highlight of either Blue or Red. The Blue color indicates that you can change the function of that particular key. Red indicates that the key is locked.
   See Below:
   
4. When you have the softkey selected and it is Blue click on it and a pop-up will open and you can then select from the dropdown menu Automatic Recall, then you can type a description of your choice like – redial.
5. This along with any button configuration change will require a phone reboot. Remember this will take your PC down while rebooting.

Second method requires less online configuration – Simply use your phone to scroll through the menu to see the last 60 numbers dialed.

1. Hit the menu button on your phone.
   
2. Scroll down using the circular arrow key to Call History – hit select. Then hit select again on Redial List. Then use the circular arrow key to scroll through the dialed numbers till you find the number you wish to redial, then press the Dial key.

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Hosted PBX Speed Dial Set-Up

1. First open up your CommPortal (either through the website or with CommPortal Assistant).
2. Then click on the Contacts tab up on the top of the box.
3. Next open up the Speed Dials tab.
4. On the right hand side you will see Speed Dial with a drop down arrow, here is where you assign the actual speed dial number 2 through 49. Then in the box directly below enter the whole 10 digit number to be dialed.
5. Then click the Add button and finally the Apply.
6. To dial a speed dial number just simply hit the number on your phone and hit the Dial key on the display.

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Hosted PBX Unattended Call Transfer Set-Up

1. First open up your CommPortal (either through https://portal.ideaone.net enter your 10 digit phone number and password or use CommPortal Assistant).
2. When a customer calls in - answer the call and then press the xfer button.
3. After hearing dial tone dial the 3rd party number, when you hear the line ringing press the xfer button again.
4. Now if you hang up the customer will hear the line ringing to the 3rd party, without you on the line.

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