Helpful Tools

• System Maintenance Notes
• Commercial Hosting
  • Email Setup: Instructions
  • Commercial: Email Login
  • Administering Email
    • Performing Admin Functions
    • User Administration
    • Alias Administration
    • Adding a domain
    • Modifying a domain
• Security: Common links to antivirus programs and Microsoft updates
• Personal/Small Business - Email Setup Instructions
  • Outlook Express
  • Outlook 2003
  • Netscape Navigator Mail
  • Netscape Communicator Mail
  • Webspace
• Network Setup:
  • Windows 98
  • Window NT
  • Windows XP
  • Windows ME
  • Windows 2000
• Dialup Connection:
  • Settings
• Check Your Spam Filter
  • Postini Login: Service Available for additional charge. Please call today if you not signed up for Spam Filtering.
    Resource Guide on Using your Spam filter
• Change Your Password Online
• Speed Test
• IdeaOne Email Usage Policy

Other Useful Information:

Access Number	356-1000
DNS Servers	ns1.itgdata.net ns2.itgdata.net
Mail Servers	incoming: mail.ideaone.net outgoing: smtp.ideaone.net

Online Support Request Form

Contact Our HelpDesk:
You can find someone to assist you with setting up your internet, email, or help you with any other internet questions.

Helpdesk Hours:
Monday - Friday 8am to 9pm
Saturdays 8am to 4pm

Holiday Hours:
Christmas Eve  8:00 a.m. to 1:00 p.m.
Christmas Day Closed
New Year’s Eve 8:00 a.m. to 7 p.m.
New Year’s Day Closed

To enable our Helpdesk to assist you more efficiently please do the following before calling:

1. Be prepared to leave your name in voicemail. Although we try to have someone always available, if call volume is high you may get an answering machine.
   
2. Please be in front of the computer and have it turned on. This is helpful to do troubleshooting while you are at your computer.
3. Write down any error messages word for word. Often the error message can tell the support technician what is needed to correct the issue.
4. Have 10-15 minutes to talk with the support technician. If we could, we would love to be able to click a button and the problem go away, however that is usually not the case. It may take awhile to get to the root of the problem and to find the solution.
   

Helpdesk Contact Information
Phone: 701-356-6101 or 1-877-433-2663.
Email: support@ideaone.com.

If our lines are busy, please leave a message including your name and callback number. A support technician will return your call as soon as the lines are free or if it is after-hours, by the next business day.