IdeaOne Telecom’s Network Management Policy

IdeaOne Telecom commits to the open and non-discriminatory use of the Internet by its customers and commits to use reasonable network management practices to ensure an open Internet. IdeaOne Telecom will manage its network and provide access in accordance with the Federal Communications Commission’s (FCC’s) Open Internet Rules (adopted December 21, 2010 in 25 FCC Rcd 17905) and in compliance with any future rules adopted by the FCC.

Transparency
IdeaOne Telecom shall make available public information on its website (http://www.ideaone.com) regarding its network management practices, performance and commercial terms of its service sufficient for consumers to make an informed choice regarding their use of such services. IdeaOne Telecom will not unjustly or unreasonably prevent or interfere with competition among Content, Applications, Service, or Device Providers.

Network Security and Congestion Management
IdeaOne Telecom uses generally accepted technical measures to provide acceptable service levels to all customers, such as application-neutral bandwidth allocation, as well as measures to address service attacks, illegal content and other harmful activities to protect network integrity and reliability. IdeaOne Telecom reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical measures. IdeaOne Telecom sets speed thresholds on the amount of data you as a customer can upload and download within stated time periods. If you exceed these thresholds, IdeaOne Telecom will temporarily limit the speed at which you can send and receive data over the IdeaOne Telecom access network. IdeaOne Telecom may use other traffic management and prioritization tools to help ensure equitable access to the IdeaOne Telecom network for all customers.

Congestion due to malfunctioning hardware and/or software will be remedied as quickly as network engineers can diagnose and identify the offending hardware / software.

Congestion due to malice will be remedied using any technique available, including protocol-aware filtering and rate-limiting, to control and limit the offending source. IdeaOne Telecom may seek criminal charges against those who inflict network malice. IdeaOne Telecom may also attempt to recover costs incurred from network malice. It is not acceptable to use the IdeaOne Telecom network for any purpose that violates local, state or federal laws or to transmit communications that might be highly offensive or damaging to any recipients or to use the service in a manner that is unintended. It is not acceptable to interfere with, violate, circumvent, misuse, distribute or disrupt network users, equipment or services, which include but are not limited to:

• Attempting to obtain unauthorized access to any network or account. This includes accessing data not intended for end user customers, logging into a server or account without being expressly authorized to access or probing the security of other networks.
• Attempts to interfere with the Service of others including users, hosts and networks. This includes “denial of service” attacks, “flooding” of networks, deliberate attempts to overload a Service and attempts to “crash” any host.
• Reselling any IdeaOne Telecom Internet Services, without IdeaOne Telecom’ written consent.
• Distribution of IdeaOne Telecom Internet Services beyond the scope of your end-user account.
• Equipment, accessory, apparatus, circuit or devices that are harmful to the network, shall not be attached to or connected with IdeaOne Telecom facilities.
• Circumventing copyright laws and regulation, including the unauthorized download of music, video, images, books, software or content and/or other copyright protected works.

IdeaOne Telecom provides Spam filtering with each customer’s email address. Details of this service are listed on IdeaOne Telecom’ website. IdeaOne Telecom will not ask you for your password in an unsolicited telephone call or email. If you believe your password has been compromised, you should immediately change your password to prevent the unauthorized use of it.

Blocking
IdeaOne Telecom shall not unjustly or unreasonably block access to lawful content, applications, services or non-harmful devices, subject to reasonable network management.

Discrimination
IdeaOne Telecom shall not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, subject to reasonable network management practices.

Commercial Pricing
Please call for pricing information including monthly prices, usage-based fees, and fees for early termination or additional network services.

Contact Information
If you have any questions regarding this policy, please contact IdeaOne Telecom customer service at:
1-877-433-2663 or 356-6000

Cellular Network Management Policy

The following policies apply to mass market broadband Internet services offered by IdeaOne Telecom. IdeaOne Telecom also offers enterprise level services that can be individually tailored to customer needs. Information on enterprise services can be obtained by contacting IdeaOne Telecom. It is IdeaOne Telecom’s policy to provide robust and reliable access to the Internet for all of its mass market end user customers. Because network resources are shared by all users, IdeaOne Telecom discloses and identifies the following policies govern its mass market Internet service. These policies are designed to: (i) ensure that shared network resources are allocated fairly among all users; (ii) allow users and prospective users to understand service policies and any significant limitations on the service; and (iii) provide a foundation that assures customers that they can rely on consistently receiving the level and quality of service to which they subscribe. IdeaOne Telecom does not block access to, nor discriminate against, any lawful website or Internet application. Customers are encouraged to familiarize themselves with the following policies which are deemed part of their Service Agreement. By using IdeaOne Telecom’s Internet service, the customer accepts, agrees to be bound by and to strictly adhere to, these policies. The customer also agrees to be responsible for compliance with these policies by third parties, such as friends, family members, or guests that make use of the customer’s service accounts or equipment to access the network for any purpose, with or without the permission of the customer.

1. ACCEPTABLE USE POLICY

   1. General Policy. IdeaOne Telecom reserves the sole discretion to deny or restrict your service, or immediately to suspend or terminate your service, if the use of your service by you or anyone using it, in our sole discretion, violates the Service Agreement or other IdeaOne Telecom policies, is objectionable or unlawful, interferes with the functioning or use of the Internet or the IdeaOne Telecom network by IdeaOne Telecom or other users, or violates the terms of this Acceptable Use Policy (“AUP”).

   2. Specific Examples of AUP Violations. The following are examples of conduct which may lead to termination of your Service. Without limiting the general policy in Section 1, it is a violation of the Agreement and this AUP to: (a) access without permission or right the accounts or computer systems of others, to spoof the URL, DNS or IP addresses of IdeaOne Telecom or any other entity, or to penetrate the security measures of IdeaOne Telecom or any other person's computer system, or to attempt any of the foregoing; (b) transmit uninvited communications, data or information, or engage in other similar activities, including without limitation, "spamming", "flaming" or denial of service attacks; (c) intercept, interfere with or redirect email or other transmissions sent by or to others; (d) introduce viruses, worms, harmful code or Trojan horses on the Internet; (e) post off-topic information on message boards, chat rooms or social networking sites; (f) engage in conduct that is defamatory, fraudulent, obscene or deceptive; (g) violate IdeaOne Telecom's or any third party's copyright, trademark, proprietary or other intellectual property rights; (h) engage in any conduct harmful to the IdeaOne Telecom network, the Internet generally or other Internet users; (i) generate excessive amounts of email or other Internet traffic; (j) use the service to violate any rule, policy or guideline of IdeaOne Telecom; (k) use the service in any fashion for the transmission or dissemination of images containing child pornography or in a manner that is obscene, sexually explicit, cruel or racist in nature or which espouses, promotes or incites bigotry, hatred or racism; or (l) download or use the Service in Cuba, Iran, North Korea, Sudan and Syria or in destinations that are otherwise controlled or embargoed under U.S. law, as modified from time to time by the Departments of Treasury and Commerce.

   3. Copyright Infringement/Repeat Infringer Policy. IdeaOne Telecom respects the intellectual property rights of third parties. Accordingly, you may not store any material or use IdeaOne Telecom's systems or servers in any manner that constitutes an infringement of third party intellectual property rights, including under US copyright law. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws, it is the policy of IdeaOne Telecom to suspend or terminate, in appropriate circumstances, the service provided to any subscriber or account holder who is deemed to infringe third party intellectual property rights, including repeat infringers of copyrights. In addition, IdeaOne Telecom expressly reserves the right to suspend, terminate, or take other interim action regarding the service of any user or account holder if IdeaOne Telecom, in its sole judgment, believes that circumstances relating to an infringement of third party intellectual property rights warrant such action. These policies are in addition to and do not affect or modify any other rights IdeaOne Telecom may have under law or contract. If you believe that copyrighted material has been used in violation of this policy or otherwise been made available on the service in a manner that is not authorized by the copyright owner, its agent, or the law, you may contact our Designated Agent as follows:

      IdeaOne Telecom customer service at: 1-877-433-2663 or 701-356-6000.

   4. IdeaOne Telecom may, but is not required to, monitor your compliance, or the compliance of other subscribers, with the terms, conditions, or policies of the Service Agreement and AUP. You acknowledge that IdeaOne Telecom shall have the right, but not the obligation, to pre-screen, refuse, move or remove any content available on the service, including but not limited to content that violates the law or this Agreement.

2. NETWORK MANAGEMENT; RELATED DEVICE AND PRIVACY POLICIES

   All traffic management for the mobile broadband service is controlled by its underlying facilities provider. Accordingly, IdeaOne Telecom’s mobile broadband service adheres to the network management practices of its underlying facilities provider.

   http://telispire.com/internet-policy/

   Device Attachment Policies. IdeaOne Telecom’s device attachment rules and restrictions are consistent with the device attachment rules and restrictions of its underlying facilities provider.

   http://telispire.com/internet-policy/

   Except as disclosed herein, IdeaOne Telecom does not impose any further device attachment rules or limitations in addition to those of its facilities provider.

   Privacy Policies. While IdeaOne Telecom collects personally identifiable information in order to provide the mobile broadband service and to bill for this service, IdeaOne Telecom does not collect any information concerning the customer’s visited websites, application usage, or other Internet activity.

   However, customers should be familiar with the privacy policies of IdeaOne Telecom’s underlying facilities provider.

   http://telispire.com/internet-policy/

   Questions regarding network management, including related policies regarding device attachments and privacy, should be directed to IdeaOne Telecom at 1-877-433-2663 or 701-356-6000.

3. COMMERCIAL TERMS

   1. Your service order indicates whether you have agreed to a minimum service term for your service and, if so, the number of months in the term. YOU WILL BE SUBJECT TO AN EARLY TERMINATION FEE IF YOU CANCEL SERVICES BEFORE THE END OF THE MINIMUM SERVICE TERM (OR IF WE TERMINATE YOUR SERVICE EARLY FOR CAUSE UNDER THE AGREEMENT). The Early Termination Fee, which is noted on your service order, is $175.00 per line.

   2. If your service plan does not include a minimum service term or, if it does and you reach the end of the minimum service term, your service term will be “month-to-month” and will not be subject to an Early Termination Fee if you cancel your service.

   3. If your service term is month-to-month, IdeaOne Telecom can change the price of your service by providing you at least one billing cycle’s notice of the change.

   Changing or Cancelling Service

   1. If you cancel your service, in addition to any applicable Early Termination Fee, you must pay for your use of the service up until the date on which you cancelled, including charges for exceeding any data cap that applied to your account, and applicable taxes.

   2. If, during the minimum service term, you decide to change to another IdeaOne Telecom service plan (for example, one with different rates or usage allowances) or to add additional services, such as international roaming, to your plan, then IdeaOne Telecom has the right to restart the minimum service term from the beginning of the change in plan or addition of service.

   3. If, during the minimum service term, IdeaOne Telecom changes the terms of your service and the changes are materially disadvantageous to you, you may terminate the service without paying an Early Termination Fee by providing written notice to IdeaOne Telecom within 30 days of the effective date of the change.

   Redress. All end users and edge providers that have questions or complaints regarding IdeaOne Telecom’s mobile broadband service should contact IdeaOne Telecom customer service at: 1-877-433-2663 or 701-356-6000. An “edge provider” refers to any content, application, service, and device provider, which generally operates at the edge rather than the core of the network.