FAQ for IdeaOne Email Administration

Learn how to log in, administrate, and review email accounts with IdeaOne’s new mail platform, Syncrospace, for Hosted Domains.

1)     How to Login?

2)     How to manage or adjust spam settings?

3)     Can you adjust how long spam messages are stored?

4)     How to change login passwords?

1) Both Admin and Users can log in via http://webmail.ideaone.net.  Username for the login is always the user’s full email address.  Admin login is typically admin@domainname.com           

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2) The first time logging in to a user account will display the welcome message and links to user settings.  To view or edit Spam settings click one of the Anti-Spam links.

                  b. You have the ability to change Anti-Spam setting, Validation Messages as well as                   Whitelists & Blacklists.

                  c. From Spam Settings you can Enable or Disable spam and virus filtering.  You can                   also adjust the sensitivity of the spam filters.  Please note that using the DISCARD                   option will result in messages being permanently deleted – it is not possible to track                   nor recover discarded messages.

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4) To change their login password click on Account Maintenance.

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